Emergency Response Department
Our response
A 24 hour advisory service
Tier 1
Simple problem: our duty engineer will answer your questions
by phone, followed by written confirmation (fax, email).
Tier 2
Complex problem: after an initial reply by phone from
the duty engineer, our engineers and technicians will
be mobilised on our premises, our operational room temporarily
activated and, if necessary, a technical advisor will
be sent on site -> response centre and in the field.
Tier 3
Major pollution: our operational room will be activated
for several weeks to several months. The entire team is
liable to be involved. Technical advisors will take turns
to be present on site. Our Response and Training Pilot
Team (EPIF) will take charge of actions in the field.
We will undertake the documentation of response operations
and establish archives -> response centre and in the
field.
Cedre's response centre (source: Cedre)
Our provisions
- Information on the pollutant: identification, characteristics, behaviour, risks for humans and the environment
- Advice on response techniques
- Behaviour modelling
- Cartography, summaries, archives
- Surveys, technical support
Our personnel on site
Our technical advisors and members of our Response and Training Pilot Team will be at your disposal for surveying in the field, observing the situation and risks, participating in crisis management meetings, recommending action to be taken, organising response worksites and training personnel in emergency conditions. They do not replace response coordinators: they assist them.
Emergency assistance
Emergency
hotline - 24/7
Tel. + 33 2 98 33 10 10
Fax +33 (0)2 98 44 91 38
Accidental pollution or pollution threats
to inland or marine waters by all substances
Financing our intervention
For the public sector, tier 1 response is financed by
State subsidies. Upon receipt of a written request for
intervention, we prefinance our tier 2 and 3 intervention
using our working capital. We then claim reimbursement
from the polluter, his insurer or the relevant compensation
fund. Intervention in the private sector is invoiced to
pre-established assistance conventions or specific contracts.
Our tools at your disposal
- Laboratory, flume test for simulation of weathering
in the environment (polludrome), experimentation
column, seawater basin (2,000 m²), artificial beach (6,000 m²), experimentation greenhouse for testing contamination
of living organisms
- Operational documentation on hydrocarbons and
dangerous substances
- Simulation of drift on the water surface (Météo
France’s Mothy model, ASA OILMAP software)
- Simulation of behaviour of dangerous substances
in water (CHEMMAP software)
- Operational cartography (observation and modelling data)
- Partnership with the Ineris Emergency Support
Unit, Météo France and the French Customs.
Sampling for pollutant characterisation (source: Cedre)